Talika | FAQ

Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for. If you can’t find the answers to your questions here, please don’t hesitate to contact us.

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Products

Ordering

Shipping

Returns and Refunds

Club Talika

Miscellaneous

If you do not find a satisfying answer to your question,
please contact our customer service

	Is LIPOCILS for the eyelashes really effective at growing and thickening lashes?
	Can the Lipocils Eyelash Conditioning Gel be used on the eyebrows ?
	Is the Lipocils safe during pregnancy ?
	Can I apply mascara over the LIPOCILS ?
	What is the difference between the Lipocils Eyelash Conditioning Gel and the Eyelash Conditioning Cream ?
	Will my lashes go back to their original state when I stop using lipocils ?
	Is Lipocils FDA approved? Does your it contain any drug? Does Lipocils contain Bimatoprost?

	Will my lashes go back to their original state when I stop using eyebrow lipocils ?
	Is eyebrow lipocils for the eyebrows really effective at growing brows?
	Can I apply makeup over the eyebrow lipocils ?
	Can the eyebrow lipocils be used on the lashes ?
	Is Eyebrow Lipocils FDA approved? Does your it contain any drug? Does Eyebrow Lipocils contain Bimatoprost?

	How do I know that my order has been shipped ?
	When will my order be shipped ? When will it arrive ?
	What is the status of my order? How can I track my order ?
	What's the difference between "Order Date" and "Ship Date" ?
	What are your shipping fees ?
	What countries do you ship to ?
	Do you ship to PO boxes or APO/FPO addresses ?
	If I send my package as a gift, will the recipient receive the invoice ?
	Do you accept an order if I want it shipped to another country ?
	I have not received the samples I had chosen. Why?
	What is your delivery lead time?

	What is your return/exchange policy ?
	Where do I ship my return/exchange ?
	How should I ship my return/exchange ?
	When will my credit card be refunded ?
	I did not pay by credit card. How will you refund me?
	Why have you debited points from my Club Talika account?

	What are the benefits of joining Club TALIKA ?
	How can I earn points ?
	How can I know if I have enough points to pay for shipping or products ?
	Do I get points for products purchased from any of your authorized retailers ?
	How do I register ? Is membership free ?
	How can I consult my account?
	Why have you debited points from my Club Talika account?

	Are there side effects of long term use of your products ?
	How are your products tested? Are they tested on animals ?
	Are your product safe for use during pregnancy?

	How will I know if my transaction has been successful ?
	Why did you call or e-mail me to verify my order ?
	What are my payment options ?

	How do I change or cancel an order ?
	What is your refund policy?

	Is ordering over the internet secure ?
	How to you safeguard the confidentiality of my private information?
	Is my personal and credit card information safe on your website ?

	I bought your product on eBay, is it authentic ?
	Where is the nearest store near me ?
	Are the products on the website the same as in your authorized stores ?
	What is your privacy policy ?
	Is my personal and credit card information safe on your website ?
	How to contact us?
	How can I find a Talika official retailer?