Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for. If you cana€™t find the answers to your questions here, please dona€™t hesitate to contact us.

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all products

	Are there side effects of long term use of your products ?
	Are your products safe for use during pregnancy?
	Does Talika is a cruelty-free company ?

Lipocils

	Is LIPOCILS for the eyelashes really effective at growing and thickening lashes?
	Can the Lipocils Eyelash Conditioning Gel be used on the eyebrows ?
	Is the Lipocils safe during pregnancy ?
	Can I apply mascara over the LIPOCILS ?
	Is this product safe to use while breastfeeding?
	What is the difference between the Lipocils Eyelash Conditioning Gel and the Eyelash Conditioning Cream ?
	Is this product safe for teenagers (13+)?
	Will my lashes go back to their original state when I stop using lipocils ?
	Should I wait to apply the treatment after I take a shower?
	How long after I apply the treatment can I cry?
	If I massage the treatment into my roots longer than 30 seconds (indicated in directions) will I see better results?
	How long after application can I rub my eyes?
	Is Lipocils FDA approved? Does your it contain any drug? Does Lipocils contain Bimatoprost?

eyebrow lipocils

	Will my lashes go back to their original state when I stop using eyebrow lipocils ?
	Is eyebrow lipocils for the eyebrows really effective at growing brows?
	Can I apply makeup over the eyebrow lipocils ?
	Can the eyebrow lipocils be used on the lashes ?
	Is Eyebrow Lipocils FDA approved? Does your it contain any drug? Does Eyebrow Lipocils contain Bimatoprost?

eyelash cream

	Will my lashes go back to their original state when I stop using the eyelash conditioning cream ?
	What is the difference between the Lipocils Eyelash Conditioning Gel and the Eyelash Conditioning Cream ?

eye detox

Will the eye bags and dark circles return if I stop using the products (i.e. Eye Detox Contour Gel or / and Purifying Capsules) meant to help remove them ?

eyebrow extender

Does the Eyebrow Extender come in other colors apart from black ?

lash extender

Does the Lash Extender come in other colors apart from black ?

payment

	How will I know if my transaction has been successful ?
	Why did you call or e-mail me to verify my order ?
	What are my payment options ?

refunds & cancellations

	How do I change or cancel an order ?
	What is your refund policy?

security & confidentiality

	Is ordering over the internet secure ?
	How to you safeguard the confidentiality of my private information?
	Is my personal and credit card information safe on your website ?

	How do I know that my order has been shipped ?
	When will my order be shipped ? When will it arrive ?
	What is the status of my order? How can I track my order ?
	What's the difference between "Order Date" and "Ship Date" ?
	What are your shipping fees ?
	What countries do you ship to ?
	Do you ship to PO boxes or APO/FPO addresses ?
	If I send my package as a gift, will the recipient receive the invoice ?
	Do you accept an order if I want it shipped to another country ?
	I have not received the samples I had chosen. Why?
	What is your delivery lead time?

	What is your return/exchange policy ?
	Where do I ship my return/exchange ?
	How should I ship my return/exchange ?
	When will my credit card be refunded ?
	I did not pay by credit card. How will you refund me?
	Why have you debited points from my Club Talika account?

	What are the benefits of joining Club TALIKA ?
	How can I earn points ?
	How can I know if I have enough points to pay for shipping or products ?
	Do I get points for products purchased from any of your authorized retailers ?
	How do I register ? Is membership free ?
	How can I consult my account?
	Why have you debited points from my Club Talika account?

	I bought your product on eBay, is it authentic ?
	Where is the nearest store near me ?
	Are the products on the website the same as in your authorized stores ?
	What is your privacy policy ?
	Is my personal and credit card information safe on your website ?
	How to contact us?
	How can I find a Talika official retailer?

If you do not find a satisfying answer to your question,
please contact our customer service