Frequently Asked Questions
- How to order on Talika.com ?
If you wish to buy our products online, please click on « Add To Cart » visible on the corresponding product datasheet. Once your product(s) chosen, please select « Go to checkout » from the blue drop-down menu (or clicking on « My Shopping Bag » at the top-right of your screen). Then follow the instructions given.
- What is the status of my order ?
After placing your order, a confirmation is sent to you by email with an order number and a tracking link which allows you to track your parcel from our warehouse to your home.
- How can I pay online ?
Only payments by Credit Cards (American Express, Visa, Mastercard and Discover) are accepted on our website.
- How can I view my Shopping Cart ?
To view your shopping cart, please click on the link on the right hand side of the page « My Shopping Bag ».
- What are the main benefits with having a Talika account ?
As a member, you are entitled to numerous privileges :
- Tracking of your order
- Registration and personal details updates whenever you want
- Registration of your « Wishlist » with all products previously selected (very useful during sales)
- Newsletter to receive informations about Talika, to be informed of the lastest releases, invitations for private sales, special offers…
- How can I sign up ?
It’s very simple to register, by clicking on the link « register » on the top right corner, and create your username and password (no purchase required !).
And please, do not forget to check up your mailbox to confirm your registration !
- Unfortunately I lost my password / my password doesn’t work : how to get a new one ?
When you create a member account, a confirmation e-mail is sent to you with a link to change your password (mandatory !). BE CAREFUL : for security reasons, this UNIQUE link is available only 24h ! If you do not confirm the registration within 24h, you will have to create a new account.
- I am having trouble accessing the site…
Maybe the current version of your browser is obsolete : please download its lastest update and try again.
- My Shopping Bag is empty even though I added products.
Please check if you are registered in the same and correct country.
- How do I use Talika products ?
Please find in each product information « how to use it » to make an efficient use of the treatment.
- Does your company test on animals ?
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf. We evaluate our finished products in clinical tests on volunteer panels.
- My product is defective, what should I do ?
If you have purchased on www.talika.com , please contact our Customer Service (email@example.com) giving your order number. Otherwise, contact the point of sale where you bought the product.
- Do you provide catalog or samples so that I can try Talika before purchasing ?
We are sorry, but we do not provide samples or catalogs. However, you can try our products at our retailers stores where you will be well advised.
- Where does Talika deliver ?
We deliver worldwide except Australia and New-Zealand.
- When will I receive my order ?
USA orders placed by 11AM EST will be shipped the same business day. Orders placed after 11AM EST will be shipped on the following business day.
- Orders sent by UPS Ground will be received within 2-7 business days for delivery in the USA
- Orders sent by UPS2-day will be received within 2 business days for delivery in the USA
- Orders sent by UPS Next day will be received the next business day for delivery in the USA
- France : Orders are delivered within 2-6 business days for Standard Shipping.
Orders are delivered within 1 business day for Express Shipping
- Abroad : Orders are delivered within 2-10 business days (please check on this table : http://www.talika.com/EN/FR/content/delivery). This may be longer for orders shipped to Russia and Brazil, where Customs check cosmetic products from abroad (several days or weeks).
- What about shipping costs ?
Shipping costs for orders shipped within the 48 continental USA States:
UPS Ground: $7 flat rate (Free when your order is over $75)
UPS 2-day: $19.99
UPS Next day: $39.99
- How can I return my order ?
Please refer to our return policy published on our website at https://www.talika.com/US/US/content/shipping-returns-policy.
You contact our Customer Service (firstname.lastname@example.org) to obtain a return number and send us back the defective product.